Frequently Asked Questions
Everything you need to know about your order and our latest collections.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by destination but generally range between 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How should I care for my Asking Alexandria apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, and tumble drying on low heat or hanging to dry.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations and are the responsibility of the customer.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. You may contact support within 1 hour of purchase to request changes, but we cannot guarantee modifications after that window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.