Returns & Exchanges
At Asking Alexandria Store, we want you to be fully satisfied with your official merchandise. If your order isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn, unwashed items in their original packaging with all tags attached to ensure your return is accepted.
Affix the Shipping Label
Print the provided prepaid return label, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing